We offer self drive car rental service as well as transfer services that connect the airport to your destination.

As these airport transfer services are designed for those who fly, you need not worry about carrying around heavy luggage. Plus, the destinations are not limited to your home, as these services can be used to go to stations, hotels or other landmarks.

• Transfers from the Airport

At the airport, either our driver or our airport attendant with a name board will greet the user at the arrival lobby.

The user will exit through the arrival lobby after clearing immigration, baggage pick-up and customs.

Our driver or our airport attendant will guide you to the transfer vehicle, and you will be on your way to the destination.

Since it’s a door-to-door service where the driver will load/unload all of your luggage on to the vehicle, you can travel to your destination safely and comfortably without a worry.

• Transfer from specific location to the Airport

Our driver will park at the location specified by the user and wait while standing beside the vehicle like a taxi.

The sales office will send the vehicle details (driver name, emergency contact number and number plate) to the customer one day prior to the booking date, so you can contact the driver in case you can’t find the vehicle.

When you aboard the vehicle, the driver will head straight to the airport, so you will have ample time to check your passport and departure terminal information.

These services are great in minimizing the stress involved in getting to the airport.

As experienced staff and drivers will ensure you reach your destination safely and comfortably, you can enjoy a stress-free transfer to your destination once you’ve entered the country.

The driver or the airport attendant will be waiting at the front of arrival lobby with the customer’s nameboard.

Once you meet up with our driver or our airport attendant, you can leave it all up to them. They will take care of your luggage and safely escort you to the waiting vehicle. For those who need special assistance like disabled or pregnant users, the airport transfer service will prove to be a great advantage.

Please see below for the transfer options that may be available for you to book.

a) Private Transfer

A private transfer is a vehicle reserved solely for your party. Private transfers will be waiting for you on arrival to the destination airport, and will take you directly to your hotel or apartment, without any stops on route. Private transfers are a door-to-door transfer and exclusively reserved for you.

b) Luxury Private Transfer

A luxury private transfer is provided in a high standard car, and may sometimes also include ‘Meet & Greet’ your driver will be waiting for you in the arrival hall and will take you directly to your hotel or apartment, without any stops on route. Luxury private transfers are an upgrade to a regular private transfer. They are a luxury door-to-door transfer, exclusively reserved for you.

c) Private Minivan

A private door to door Minivan transfer is perfect for a larger group. In most airports, this service includes ‘Meet & Greet’ and your driver will be waiting for you in the arrival hall and will take you directly to your hotel or apartment, without any stops on route. Luxury private transfers are an upgrade to a regular private transfer. They are a luxury door-to-door transfer, exclusively reserved for you. Minibus transfers are generally more expensive than a private transfer but can accommodate more of your party in one car. They are a door-to-door transfer, exclusively reserved for your party.

d) Wheelchair Adapted Transfer

Wheelchair adapted transfers are adapted with either a rear tail lift or ramp to provide those using a wheelchair with a hassle-free transfer. There are also straps in order to secure you into the vehicle safely for your transfer. (Please note: this vehicle can only accommodate one wheelchair.) Your driver will be waiting for you and will take you directly to your hotel or apartment, without any stops on route. Luxury private transfers are an upgrade to a regular private transfer. They are a door-to-door transfer, exclusively reserved for you.

We represent the hotel at the airport

We primarily ensure that all arrival guests with flight details are paged and assisted with luggage and transportation. Assists hotel guests during pick and transfer. Receive VIP guests at the airport on behalf of the hotel and provide required assistance.

Additionally act as the hotels ambassador at the airport and promote the hotel rooms, facilities and services according to the hotel’s operational standards.

Our duties and responsibilities as a hotel representative at the airport

• Handling guest arrival with pick up request, and arrange the transportation.
• Assist with guest luggage as and when required.
• Give all hotel facilities information to the guest and assists them in to the car.
• Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel.
• Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
• Standby at the arrival terminal for every flight arrival.
• Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.
• Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.
• If there is a problem while on duty without the supervisor, must be discussed and report to front office manager.
• Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.
• Anything that is related to operation as well as special cases of leaving must be noted down in the logbook, and also have to have the written approval of Hospitality Manager or Chief Concierge.
• Must follow the working schedule properly. Any changes to be reported and approved by front office manager, assistant front office manager and assistant managers.
• Maintain detailed knowledge of all facilities and services offered by the hotel.
• Maintain a good relationship with airline personnel, immigration and custom officers under the guidance of the Manager.