Travel and hospitality industry is booming with people exploring different destinations around the world. At Fezabox, we assist individuals and groups planning trips in booking reservations for venues, tours, resorts, travel, restaurants or events. These services include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. We provide advice on travel destinations, plan itineraries, and collect payments.

We offer our customers with the best deals and this is done on real time basis and we can give instant confirmation to our customers. Our professionals are passionate about seeing the world and helping others do the same. We work with our customers over the phone, in person, online, or our partners platforms and strive to provide excellent customer service.

Our booking services and responsibilities include:

a) As Reservation Agent / Reservation clerks

✔ Assisting and advising customers who may be choosing from a variety of travel options.

✔ Making reservations for customers based on their various requirements and budgetary allowances.

✔ Checking the availability of accommodation or transportation on the customers’ desired travel dates.

✔ Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

✔ Processing payments and sending confirmation details to customers.

✔ Sorting out any issues that may arise with bookings or reservations.

✔ Selling and promoting reservation services.

✔ Answering any questions customers might have about the reservation process.

✔ Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

✔ Providing support to customers who may need to amend or cancel a reservation.

b) As Travel Agent

✔ Plan details for travel including transportation, accommodation, and airlines.

✔ Work with clients to determine their traveling needs.

✔ Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations.

✔ Manage large-scale events including conferences and retreats.

✔ Book transportation and hotel reservations on behalf of clients.

✔ Collect payments and pay fees.

✔ Resolve travel issues, complaints, and refunds.

✔ Meet sales targets and profit goals.

✔ Maintain client information and financial records.

✔ Ensure we stay up-to-date with tourism trends by attending travel seminars.

c) As Travel Planner

✔ Obtaining information from clients and making travel arrangements as per their specifications.

✔ Designing cost-effective travel packages those suit clients’ needs and budgets.

✔ Explaining flight, transportation, and accommodation options to clients.

✔ Making recommendations regarding travel safety, visas, and immunizations.

✔ Updating and recording all client information on the database.

✔ Booking excursions, flights, and hotels, as well as arranging transport according to client specifications.

✔ Negotiating the best rates with hotels, rental companies, tour guides, and restaurants.

✔ Answering all clients’ questions and addressing complaints in a timely manner.

✔ Conducting research, which may include visiting hotels, resorts, and restaurants.

✔ Maintaining a high degree of professionalism and maintaining client confidentiality.